You can reach us 8:00 AM to 5:00 PM (Central Standard Time) Monday through Friday at: 1-877-754-9540 or send an email to us at: CustomerService@mycoffeesupply.com. We will be happy to answer your questions or hear your concerns.
At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our exceptional products, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.
Of course, since we sell our coffees, teas and other products through the mail, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there. Changes to your information online may only occur after a customer has logged in with their registered user name and password.
OUR CUSTOMER LIST
When you register at MyCoffeeSupply or purchase items from our online catalog, we add your name to our Customer List. We do not share or sell this list to any third party.
CONTACTS FROM US
We also use our Customer List for our own follow-up contacts with you. We maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.
If you did provide us with your e-mail address, we may notify you from time to time about specials on products that may be of interest to you. If you prefer not to receive these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at firstname.lastname@example.org. We do not trade, sell or disclose e-mail addresses with other companies.
Please reference the map below to determine your guaranteed delivery time on UPS ground shipments.
There are no handling fees. We utilize UPS and we offer free Ground shipping on orders of $75 or more delivered in the continental United States.
The free shipping offer does not extend to packages that must be shipped through the US Postal Service such as orders to Hawaii and Alaska, P.O. boxes, and APO shipments. We will contact you to inform you of your shipping charge.
For your order to be delivered Next Day Air, 2nd Day Air, or 3-Day Select (within 3 business days), call 877-754-9540 for rates.
If you include your e-mail address with your order, UPS will automatically send you a tracking number for your shipment.
If you have a concern, e-mail us or call us toll free at 1-877-754-9540.